Shipping & Delivery Policy
Effective Date: 3 May 2025
Digital Products Delivery
All digital products purchased through An Agency, including ready-made websites, online resources, templates, or other digital downloads, are delivered electronically.
Upon successful payment, your digital product will be delivered as follows:
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Ready-Made Websites:
Ownership and access credentials will be transferred to you via email within 24–48 hours following payment confirmation.
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Other Digital Downloads (Templates, Resources, etc.):
Instant download links will be provided directly on the checkout confirmation page and via an automatic confirmation email sent immediately after your purchase.
Email Delivery
Please ensure the accuracy of the email address provided at checkout. An Agency is not responsible for delivery failures due to incorrectly supplied email addresses.
Issues with Delivery
If you do not receive your digital product or encounter any issues accessing it, please contact us immediately at someone@anagency.com.au. We will ensure prompt resolution.
Physical Products
An Agency does not offer physical shipping services. All products are exclusively digital.
Contact Information
An Agency
490 Northbourne Avenue
Dickson ACT 2602
Phone: (02) 8088 0768
Email: someone@anagency.com.au